Privacy Policy

Effective Date: July 1, 2025
Last Updated: August 28, 2025

At Rainwater Harvesting Services (“we”, “our”, or “us”), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or interact with our website, https://rainwaterharvesting.services. We aim to make this policy transparent and accessible throughout our site to help you understand how your information is handled.

1. Who We Are

Our website address is: https://rainwaterharvesting.services. We provide tools and services for rainwater harvesting system calculations, including flow rate, irrigation, and pump selection functionalities.

2. What Personal Data We Collect and Why

A. Log Files and Cookies

We use industry-standard analytics tools to collect limited, anonymous information about visitors, stored in server log files. This includes:

• IP addresses
• Browser type
• Basic IP information
• Referring pages
• Operating system
• Date/time stamps

This data does not identify individual users and is used for site administration, usage analysis, and trend monitoring.

Cookies: We use both session and persistent cookies to enhance your experience:

• Session Cookies: Expire when you close your browser, aiding navigation.
• Persistent Cookies: Remain on your device for up to 2 weeks, storing preferences like login details or form inputs for convenience.

Cookies support:

• Session management
• Login persistence (e.g., remembering your login for repeat visits)
• Analytics and user behavior tracking
• Social login integrations (e.g., Google)

You can disable cookies in your browser settings, but this may impact site functionality. We do not link cookie data to personally identifiable information, and we have no control over cookies set by advertisers or third-party services on our site.

B. User Registration and Social Login

Registration is optional but required for full access to features like advanced calculations and pump selection graphs. When you register or log in, we collect:

• Full name
• Email address
• Company name (during signup)
• Login method (email/password or Google via Nextend Social Login Pro)
• IP address
• Registration/login timestamps
• User status (guest, approved, denied, or suspended)

We do not post to or access your social media accounts during social login.

C. Login and Session Tracking

For each login, we record:

• User ID
• IP address
• Login date and time
• Page visited post-login
• Session duration (until logout or inactivity timeout)

This data is used for security, analytics, and improving user experience.

D. Page Visit Monitoring

We use JavaScript-based pings (heartbeats every 30 seconds) to track:

• Pages visited by logged-in users
• Time spent on each page

This helps us analyze site performance and user engagement.

E. Estimate Requests

When you submit an estimate request (e.g., selecting a pump model):

• We log your user ID, form details, and timestamp.
• A notification is sent to our administrative team via email.
• This data is stored for record-keeping and to fulfill your request.

F. Registration Approval Process

New registrations undergo a manual approval process:

• An email alert is sent to our team with your name, email, IP address, and registration time.
• Administrators approve or deny accounts via email links or an admin panel.
• Denied users are reverted to “guest” status with restricted access (e.g., limited to one generic graph).
• We use WP-Cron to periodically check and enforce user status.

G. Comments

If you leave comments on our site (e.g., in forums or blogs), we collect:

• Data entered in the comment form
• Your IP address and browser user agent (for spam detection)
• An anonymized email hash (sent to Gravatar for profile pictures, per their privacy policy: https://automattic.com/privacy/)

Approved comments and their metadata are publicly visible, including any personally identifiable information you choose to include. We are not responsible for information you share in comments.

H. Media

If you upload images to our site, avoid including embedded location data (EXIF GPS), as other visitors may extract this information from publicly available images.

I. Embedded Content from Other Sites

Our site may include embedded content (e.g., videos, images) from third-party sites. These sites may:

• Collect your data
• Use cookies
• Track interactions

Interacting with embedded content is equivalent to visiting the third-party site directly. Review their privacy policies for details.

3. Who We Share Your Data With

We do not sell your personal data. We may share data with:

• Hosting and analytics providers (e.g., for site performance and usage tracking)
• Legal authorities, if required by law or to protect our rights (e.g., in response to a court order)
• Spam detection services (for comment moderation)

If you request a password reset, your IP address may be included in the reset email for security purposes.

4. How Long We Retain Your Data

• Comments: Retained indefinitely unless you request deletion.
• Registered Users: Profile data (name, email, company) is stored as long as your account is active and editable by you or site admins.
• Login and Tracking Records: Kept for as long as necessary for analytics, security, and audits.
• Inactive Accounts: May be archived or deleted periodically after prolonged inactivity.

5. Your Rights Over Your Data

You have the right to:

• Request a copy of your stored data
• Request correction, updating, or deletion of your personal data (except data we must retain for legal or security reasons)
• Opt out of communications (e.g., newsletters) by emailing us or replying to any email with “UNSUBSCRIBE” in the subject line

To exercise these rights, contact us at admin@rainwaterharvesting.services.

6. Where Your Data Is Sent

• Data is stored securely in our hosting environment, accessible only to authorized personnel.
• Comments may be scanned by third-party spam detection services.
• Social login data (e.g., Google) is processed by Nextend Social Login Pro per their privacy policy.

7. Security

We implement industry-standard security measures, including:

• HTTPS encryption for data transmission
• Secure password hashing
• IP monitoring and login tracking
• Manual user approval processes

However, no electronic storage method is 100% secure. We cannot guarantee absolute security but strive to protect your information to the best of our ability.

8. Children’s Privacy

Our website is not intended for users under 13 years of age. We do not knowingly collect data from children. If you believe we have collected such data, please contact us to request its removal.

9. Links to Other Websites

Our site may contain links to third-party websites not controlled by us. We are not responsible for their privacy practices or policies. We recommend reviewing the privacy policy of every website you visit.

10. Changes to This Policy

We may update this Privacy Policy at any time. Changes will be reflected in the “Last Updated” date. Significant updates will be communicated to users via email or site notifications where appropriate.

11. Contact Us

For questions, concerns, or to exercise your data rights, contact us at:

• Email: admin@rainwaterharvesting.services
• Address: 321 Cityview Blvd Unit #4, Vaughan, ON L4H 3M3, Canada